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Cisco Call Manager is referred to as Cisco Unified Call Manager or CCM for short.
Cisco Call Manager tracks all active VoIP network components, such as gateways, phones,
conference bridges, transcoding resources, and utilizes the Skinny Client Control Protocol
(SCCP) as a communications protocol for signaling the hardware endpoints of the system.
It extends enterprise telephony capabilities and features to packet telephony network
devices such as IP phones, media processing devices, VOIP gateways, and multimedia
applications. Using our VARSearch(tm) engine, you can easily find Cisco Call Manager
in your local area for free!
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Cisco Call Manager Key Features:
- Choice of operating system environments: Windows or Linux implementation
- Support for a broad range of phones to suit varying user requirements
- Support a full range of communications features and applications
- Support up to 30,000 lines per server cluster
- Support multiple levels of server redundancy and survivability
Primary Functions:
Cisco Call Manager provides call control services and signaling to Cisco integrated
telephony applications as well as third-party applications. It performs the following
primary functions:
- Administration, operations, maintenance, and provisioning (OAM&P)
- Programming interface to external voice-processing applications such as Cisco IP Interactive Voice Response, Cisco SoftPhone, Cisco Personal Assistant, and Cisco CallManager Attendant Console
- Signaling and device control
- Call processing
- Dial plan administration
- Directory services
- Phone feature administration
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Cisco Unified Communications Manager Version 6.0
It is the call-processing component of a Cisco Unified Communications system. It provides enterprises a
distributable, scalable, and highly available call-processing solution! It includes the following features:
- Supports the medium-sized business and retail-friendly, multibutton Cisco Unified IP Phone 7931G
- Supports dual-mode devices, enhancing the productivity of employees who need to move between external cellular network environments and campus wireless
- Provides the call-processing capabilities for Cisco Unified Communications Manager Business Edition
- Integrates with Cisco Unified Mobility and makes access to mobility features easier and more cost-effective
Mobility Features:
- The integration of the Cisco Mobile Connect feature into Cisco Unified Communications Manager software
- Supports dual-mode devices. Cisco Mobile Connect was previously available as a software application on a Cisco Media Convergence Server
Database Resiliency:
- Monitoring
- Extension Mobility
- Enduser Appuser CAPF for computer telephony integration
- Device Mobility
- Privacy
- Message Waiting Indication
- Do Not Interrupt (Version 6.0)
- Call Forwarding
- Hunting Groups
New Telephony Features:
- Offers a more efficient way to monitor call center agents
- Provides a more efficient way to record calls
- Allows the users to turn off the ringer
- Provides the ability for an administrative assistant to "whisper" to a manager
- Increases the accessibility of message indication
- Provides media encryption to those on an Ad-Hoc conference call
New 24-Button Phone:
- It offers 4 interactive soft keys and 24 lighted line keys that guide users through call features and functions
- It offers functions that are commonly needed in the commercial and retail world
- It shares various industrial design features of the highly successful Cisco Unified IP Phone 7900 series portfolio
- It has a unique industrial design to suit specific needs
- it offers redial, hard hold, and transfer keys to facilitate rapid and simple call handling
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