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Cisco Unified Communications 500 Dealer Search Go Back Back to Cisco Dealers
Cisco Unified Communications 500
The Cisco Unified Communications 500 Series is a full featured, small office, IP based PBX with unified communication and voice mail. Its hardware and software design allow for rapid deployment with simplified setup and management. It contains all the components required for a full featured network including a VPN server, firewall and wireless access point. It integrates voice, data, video, security, wireless, and management into one platform.


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Cisco Unified Communications 500
 

What Will Happen Next? - If you click the "Continue" button above, you will be asked to enter some basic information of you, such as your address, phone number and email address etc. You will also be asked to select one option from three different ways to be your preference of communicating with Cisco VARs. By following the procedure, the top 15 Cisco partners and dealers in your area will be listed.

Core Components:

  • Cisco Configuration Assistant for GUI-based customization of the solution
  • Security, firewall, and VPN capabilities
  • Cisco Unified Communications Manager Express for call processing
  • Cisco Unified IP phones, including wireless handsets and Session Initiation Protocol (SIP) phones
  • Cisco Unity Express for voice messaging and Automated Attendant
  • Optional wireless LAN capability
  • LAN switching: Integrated and expandable through Cisco Catalyst Express 520 Series Switches

Cisco Unified Communications 500
Features

End-user Phone Features:
  • Last-number redial
  • Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC-based attendance console
  • Idle URL: Periodically pushes messages or graphics on IP phones
  • SIP-based line-side subscribe, providing basic presence of phone status
  • Customization of soft keys
  • Diversion of calls directly to voicemail
  • Remote teleworker IP phone support
  • Enable and disable call-waiting notification per line
  • European date formats
  • Silent and feature ring options
  • System speed dial for 10,000 numbers
  • Call-waiting ring
  • Silent ringing options
  • Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP
  • Hook flash pass-through across analog PSTN trunks
  • After-hours toll-bar override
  • XML application services on Cisco Unified IP phone displays
  • Dynamic hunt-group join or leave
  • Station speed dial with configuration changes from IP phone
  • On-hook dialing
  • IP phone display of DND state
  • Busy lamp
  • Do not disturb (DND)
  • Call-forward-all restriction control
  • Feature ring with DND set
  • Access features using soft keys or feature access codes
  • Dual line appearances per button
  • Fast transfer: Blind or consult
  • Call waiting with overlay Directory Number (DN)
  • Automatic line selection for outbound calls
  • Dial-plan pattern load on Session Initiation Protocol (SIP) phones
  • Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints
  • Autoanswer with headset
  • Local name directory lookup
  • Call forward on busy, no answer, and all (internal or external)
  • Multiline appearances on phone


PSTN Interfaces and Features:
  • Direct inward dialing (DID)
  • Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS Software
  • H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints
  • Automatic number identification (ANI)
  • H450.12 automatic detection of H.450 support for remote H.323 endpoints
  • Transcoding G.711 and G.729a
  • H.323 trunks with H.450 support
  • SIP trunks and RFC 2833 support
  • Analog FXO loop and ground start
  • Dedicated trunk mapping to phone button
  • Direct outward dialing
  • Caller ID name and number

System Features
  • Call park: Personal and directed
  • Hunt groups: Sequential, circular, and longest idle
  • Agent log in and log out of B-ACD hunt group
  • Overlay extensions for enhanced call coverage
  • Paging: Internal through IP phones or to external system
  • Time-of-day and day-of-week call blocking
  • MOH: Internal or external source
  • Additional system speed-dial option through XML service
  • Callback busy subscriber camp-on
  • Call pickup local group
  • Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software telephony services provider (TSP)
  • Night-service bell or call forwarding
  • Call park recall
  • Call hold and retrieve
  • Hunt-groups statistics: Daily and hourly
  • Call pickup explicit group
  • Account codes and call-detail-record (CDR) field entry
  • Call park assign to extension
  • Call pickup directed
  • Call transfer: Consultative and blind
  • Per-call caller ID blocking
  • Hunt-group dynamic log in and log out
  • Intercom
  • Call waiting
  • Per-phone call coverage rules
  • Eight-party impromptu conferencing
  • Meet-me conferencing
  • Called-name display for overlay extensions
  • Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)
  • Display of number of calls in queue on IP phone
  • Directory services using XML
  • Customizable called-name display
  • Secondary dial tone
  • Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics

Voice Messaging:
  • Personal operator: Configurable alternate telephone number (per voice mailbox) for "zero out" option
  • Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products
  • Networking: Voice Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms
  • Full range of commonly used voicemail features
  • Multiple GDM voicemail boxes for designated team members
  • Comprehensive voicemail feature set: Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information
  • Integrated voicemail and Automated Attendant solution using Cisco Unity Express
  • Ability for subscribers to recover a message if it is inadvertently deleted
  • General-delivery mailboxes (GDMs)
  • Complete yet concise telephony user interface (TUI) tutorial: Takes the user step by step through the mailbox setup process, minimizing the need for administrator assistance, saving time and money
  • Distribution lists and broadcast messages
  • Cisco Unified IP phone voicemail and mailbox settings access using VoiceView Express XML application
  • Public and private distribution list function and broadcast messaging capability
  • Voicemail access using IMAP integration with Microsoft Outlook, Outlook Express, or Lotus Notes

Automated Attendant:
  • Business-hours schedule
  • Administration through telephony
  • Emergency alternate greeting: Alert callers to temporary schedule changes due to snow, holidays, etc.
  • Support for time-of-day and day-of-week routing
  • Record Automated Attendant prompts from phone or computer
  • Create and manage broadcast messages
  • Up to five Automated Attendants per system
  • Script editor: Graphical scripting tool creates customized Automated Attendant menu flows
  • Record spoken names for remote users
  • Unlimited menu items and unlimited nesting
  • Standard dial-by-name, dial-by-extension Automated Attendant
  • Holiday schedules and calendar

Management
  • Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions
  • Extension assigner, allowing replacement of phones using simple, easy-to-follow voice prompts
  • Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles
  • Windows GUI-based Cisco Configuration Assistant for complete system setup; customization and management included
  • Preconfigured to allow for connection of phones and PSTN lines to start using system right away


Specifications of Cisco Unified Communications 500 Series:

Chassis Specifications
Cisco Unified Communications 500 Series 8- and 16-user configuration with optional Cisco Catalyst Express 520 Switch
Packaging type Desktop or wall-mount (Rack-mount: optional)
Product architecture
DRAM
  • Cisco IOS Software: 256 MB
  • Voice messaging: 512 MB
Compact flash memory
  • Cisco IOS Software: 128 MB
  • Voice messaging: 1 GB; USB or Compact Flash
Onboard Ethernet ports
  • Eight 10-/100-Mbps LAN
  • One 10-/100-Mbps WAN uplink
  • One 10/100 Ethernet expansion port
FXS ports
  • 4 built-in FXS ports
  • expandable to support 4 additional ports
Console port 1 console port - up to 115.2 kbps
Voicemail ports 6 ports for voicemail and Automated Attendant
Deployment options Desktop; wall-mount, and rack-mount
MOH Single 3.5-mm audio port or wave file stored in flash memory
Integrated encryption Included
Voice expansion slots One voice-interface-card (VIC) slot to support Cisco VIC modules for PSTN and analog phone devices
Power requirements
Power supply External
AC input voltage 100 to 240 VAC
AC input frequency 50 to 60 Hz
AC input current 4 to 2A (100 to 240V)
AC input surge current 50 to 100A (100 to 240V)
Maximum inline power distribution 80W

WLAN Specifications:

Feature Description
WLAN hardware
  • 802.11b/g
  • Automatic rate selection for 802.11b/g
  • RP-TNC connectors for field-replaceable external antennas (antenna options for extended coverage)
  • Antenna diversity included (external antenna optional)
  • Indoor range: 1 Mbps at 320 ft (97.54m)
  • Wireless Ethernet Compatibility Alliance (WECA) interoperability
  • Default antenna gain: 2.2 dBi
WLAN software
  • Maximize-throughput or maximize-range options
  • Software-configurable transmit power
  • Wireless Multimedia (WMM) certification
  • Service Set Identifier (SSID) globalization
WLAN security
  • 802.1X
  • 802.11e
  • WPA and AES (WPA2)
  • EAP authentication: Cisco LEAP, PEAP, and EAP FAST
  • Static and dynamic WEP
  • Temporal Key Integrity Protocol Simple Security Network (TKIP SSN) encryption
  • MAC authentication and filter
  • User database for survivable local authentication using LEAP and EAP FAST
  • Configurable limit to the number of wireless clients
  • Configurable RADIUS accounting for wireless clients
  • Preshared keys (PSKs)
  • Workgroup bridge association
SSIDs and Service Set Identification List (SSDIL) 3
Wireless VLANs 3
Encrypted wireless VLANs 3
Multiple basic SSIDs (MBSSIDs) 1

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