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The Nortel BCM 200 (Business Communications Manager 200)
provides a perfect solution for small and mid-size business to utilize IP telephony
for up to 90 users. Using traditional telephony/IP telephony technology, this all-in-one
converged business communication platform delivers complete, integrated converged
data and voice services. Business Communications Manager 200 provides many featrues,
such astelephony, multimedia call center, unified messaging, wireless, firewall and
interactive voice response.
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Nortel BCM 200 Descriptions:
- 32 Users and Under
- Mix and match Media Bay Modules to arrive at your desired configuration
- Use with Digital Norstar phones or Nortel IP Phones (ip keycodes required)
- Provides 2 Media Bay Modules for Expansion
- Built In Auto Attendant
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Nortel BCM 200 Features and Benefits:
- Call Center Applications combine the reach of the Web with personalized agent interaction and customer support
- Simple software upgrades that require no hardware changes
- Hybrid Environment leverages existing investments in Meridian, Norstar and Communication Server 1000 systems, offering a future-proof migration strategy
- Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures
- Linux operating system for better quality and improved security
- Unified Messaging allows users to manage all their emails, voice, and fax from a single application on their multimedia-equipped PC or laptop
- Universal Internet Access for all connected users and workstations, including access to corporate intranets, support for intra-site Virtual Private Networks (VPNs), and remote connectivity for mobile or home users
- Cost-effective scalability using a mix of digital and IP stations
- Expanded mobility features including WLAN IP mobility and multi-cell digital mobility for 32 users
- SIP trunk support for SIP VoIP and H.323
- Unparalleled telephony features with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls
- Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs
- Full suite of applications including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers
- IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls
- Centralized Voice Mail and Management - The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network.
- IVR allows businesses to offload routine transaction and customers to access pertinent information 24x7.
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Technical Specifications:
IP Stations
- Nortel IP Phone 2004
- Nortel IP Phone 2007
- Nortel IP Phone 1140E
- Nortel IP Phone 2001
- Nortel IP Phone 2002
- Nortel IP Phone 2033
- Nortel IP Phone 1120E
- Nortel IP Softphone 2050 (PC or Laptop)
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Product Model Comparisons:
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BCM 50 |
BCM 200 |
BCM 400 |
| Pictures |
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| Target # of Users |
3-20 |
20-30 |
30-200 |
| IP music on hold |
Coming in Q4 2006 |
X |
X |
| Cordless mobility |
X |
X |
X |
| # of digital stations |
4-44 |
16-48 |
32-192 |
| # of voice mail ports |
10 |
32 |
32 |
| VPN tunnels |
Up to 10 |
Up to 16 |
Up to 16 |
| Integrated frame relay |
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X |
X |
| IP trunks |
12 |
60 |
60 |
| # of IP stations |
32 |
90 |
90 |
| Ad Hoc Conferencing |
Coming in Q4 2006 |
Up to 40 |
Up to 40 |
| IP/digital mobility |
Coming in Q4 2006 |
X |
X |
| Integrated Voice Response |
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X |
X |
| Intelligent Contact Center |
Coming in Q4 2006 |
X |
X |
| Integrated DSL |
X |
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| SIP Trunk Support |
X |
X |
X |
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