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You are here > Home > Privacy Policy


Privacy Statement (Updated 3/25/2008)

 
  General Disclosures  

VARNetwork.com is a web site that is owned and operated by Telarus, Inc.

Our mailing address is:
45 W. Sego Lily Dr., Suite 220
Sandy, UT 84070
(801) 523-2100

VARNetwork.com ("VAR Network" or "we" or "us") use this web site to generate leads for our VAR partners who specialize in selling and servicing business phone systems and Internet network hardware. To use this Web site, you must first register to become a member of VAR Network. Here you will have the chance to enter in your name, business name, installation phone number, contact phone number, your email address, and the physical installation address where you require service. This information will be used by certified Telarus VAR partner to both contact you and to assist you with your service call or, in the case of a new system purchase, assist you with the decision-making process, outlining the strengths and weaknesses of each make and model of the equipment brand you requested.

If you do not wish to be contacted, do not enter your information in our contact form. This site is designed to be an online help desk for business who are experiencing difficulty with their current phone systems (or computer networks) and need immediate assistance. We do not offer rates or any other type of comparison shopping, and you can not buy any product from us. All you can do is find service technicians in your area who can help you with your situation.

If you choose to submit your contact information, you will receive an email thanking you for your service request. This email will contain a link that will make it possible for you to request additional contact from members of our support team. No additional system-generated email will be sent to you once you receive the initial "Thank You" message.

In order to provide our VAR partners with the most accurate information about our visitors as possible, Telarus, Inc. supplements the data we collects with additional data received from third party sources - such as address validation, phone number/zip code matching, and email address pre-screening.

Most portions of this web site are accessible and viewable by the public, but not all visitors may use it. VAR Network reserves the right to blacklist any user whose actions are deemed offensive or inappropriate in any way. Such behavior may include attempting to mine or extract sensitive VAR partner information for the purposes of competing or using that information unfairly.


  Information About Our VAR Partners  

During the course of the VAR Network "find a technician" process the user will be presented with a list of VARs in their area. Under no circumstance will we disclose the full names of the technicians in the list until phone contact has been made with a Telarus employee, who will verify the user's information is accurate. General fact-finding exercises without the intent to procure our VAR partner's technical services are prohibited.


  Your Information  

Once you enter your contact information into VAR Network, it is transmitted securely to a Telarus employee. The role of the Telarus employee is to perform additional research and help match you up with the most appropriate service technician or equipment dealer. Once the lead assignment has been made, only up to two VAR partners may have access to your information, in addition to the support staff who are full-time employees of Telarus.

After you enter your information you will receive an automated confirmation email. Likewise, you will also receive email correspondence from a real-world Telarus VAR partner who will contact you to set up a service call. You will never receive any general newsletter or other form of unsolicited mail that does not relate to your phone/Internet equipment service call and/or purchase.

The information transmitted to our VAR partners will not be shared, sold, rented, or traded with third parties for their promotional purposes.


  Choice/Opt-out  

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our service request form.

If you no longer wish to receive our communications or those from the VAR partner assigned to work on your account, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at unsubscribe@varnetwork.com. We offer an opportunity to opt-out of certain communications on our user login pages, or you may contact us at 801-523-2100 or 45 W. Sego Lily Dr., Suite 220, Sandy, UT 84070 to opt-out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


  Cookies  

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We set a persistent cookie to track the referring web site so that we may adequately track your quotes and compensate the appropriate affiliate partner who originally brought you to our site.

If you reject cookies, you may still use our site without any change to your user experience.

Some of our business partners (e.g., advertisers) may use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by VARNetwork.com only and does not cover the use of cookies by any advertisers.


  Links to non-VAR Network Web Sites  

VAR Network Web sites may contain links to other Web sites. VARNetwork is not responsible for the privacy practices or the content of those other Web sites.


  Testimonials  

If you post a testimonial on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in a testimonial.


  Access to Personally Identifiable Information  

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by using the "Contact Us" link, or contacting us at 801-523-2100 or 45 W. Sego Lily Dr., Suite 220, Sandy, UT 84070 to opt-out.


  Bulletin Board Use  

If you post in our forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


  Additional Disclosures  

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at poborn@telarus.com.


  Changes to Our Privacy Policy  

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

If you have any question or comments that relate to our handling of your information may submit feedback using the "Contact Us" link.


 TRUSTe Web Privacy Seal Program 

TrustE - Click To Verify
Telarus, Inc. is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.VARNetwork.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Patrick Oborn at poborn@telarus.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe who will then serve as a liaison with us to resolve your concerns.
 
 
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